Terms and Conditions
1. Acceptance of Terms
By booking any travel services with Awal Tour and Travels, you agree to abide by these terms and conditions. These terms form a legally binding agreement between you (the client) and Awal Tour and Travels.
2. Booking and Payment
All bookings must be confirmed with a non-refundable deposit as specified at the time of booking. Full payment is required prior to the commencement of your tour. Failure to make timely payments may result in the cancellation of your booking.
3. Cancellation and Refund Policy
- Client-Initiated Cancellations: Cancellations made by the client must be in writing. Cancellation charges will apply depending on the timing of the cancellation relative to the tour start date. No refunds will be issued for cancellations made less than 14 days before departure.
- Company-Initiated Cancellations: If Awal Tour and Travels cancels a tour due to unforeseen circumstances, you will receive a full refund or the option to rebook for another date.
4. Itinerary Changes
Awal Tour and Travels reserves the right to alter or modify the itinerary due to unforeseen circumstances such as weather conditions, roadblocks, or other factors beyond our control. Any changes will be communicated promptly, and efforts will be made to provide comparable alternatives.
5. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering trip cancellation, medical expenses, personal injury, loss of luggage, and other incidents. Awal Tour and Travels is not responsible for any losses, damages, or additional costs incurred by clients without insurance.
6. Liability
Awal Tour and Travels acts as an intermediary between the client and various service providers (hotels, transportation, etc.). While we take every precaution to ensure your safety and satisfaction, we are not liable for any injury, loss, damage, delay, or irregularity caused by third-party providers.
7. Health and Safety
Clients are responsible for ensuring they are in good health and fit to travel. Any pre-existing medical conditions must be disclosed at the time of booking. Awal Tour and Travels is not responsible for any health-related issues that arise during the tour.
8. Passports and Visas
It is the responsibility of the client to ensure that they have valid passports, visas, and any other necessary travel documents. Awal Tour and Travels will not be liable for any delays or cancellations resulting from improper documentation.
9. Code of Conduct
Clients are expected to behave respectfully towards other travelers, guides, and local communities. Any disruptive behavior may result in the termination of your participation in the tour without a refund.
10. Privacy Policy
Awal Tour and Travels is committed to protecting your personal information. Any data collected during the booking process will be used solely for the purpose of managing your travel arrangements and will not be shared with third parties without your consent.
11. Governing Law
These terms and conditions are governed by the laws of Jammu & Kashmir, India. Any disputes arising from this agreement will be subject to the jurisdiction of the courts in Jammu & Kashmir.
12. Amendments to Terms
Awal Tour and Travels reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately.